What if you have a complaint?
If you are not satisfied with our financial advice service you can make a complaint by emailing firstname.lastname@example.org, or by calling: 09 3099335
You can also write to us at: PO Box 36395 Northcote Auckland 0748.
When we receive a complaint, we will consider it following our internal complaints process:
- We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
- We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
- We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so. If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited on 0800 347257 or email@example.com or by mail FSCL PO Box 5967 Wellington 6145. This service will cost you nothing and will help us resolve any disagreements.